Quality Auto & Tire at 83 Main Street, Weed, California.

All I can say is RUN!!!!!!!!!!!!!!!!!!!!!!!!!!

On 29 March 2016 I brought my GMC Yukon XL and Cargo Mate 24' trailer to Quality Auto and Tire for needed repair work on both the vehicle and trailer. The Yukon required a set of air shocks and a new compressor for the rear air ride suspension. Darren the owner stated that it would cost $2,600.00 for the two rear shocks and a new compressor to fix the Yukon. He went on to say that he could save me a lot of money by putting a shock conversion kit on the vehicle. The cost would be $900.00 for parts and labor. He claimed that the conversion kit would have 4 new shocks and would convert the vehicle from air ride suspension to standard suspension. When I arrived to pick up my vehicle and trailer on 30 March 2016 I discovered that he had only replaced the rear shocks on the Yukon and had not installed a conversion kit as outlined on my receipt. He had not touched the front shocks. When confronted he claimed to not know what I was talking about and stated that the conversion kit only comes with 2 shocks. Further, the rear shocks that he did put on the vehicle were a pair of Monroe Reflex Shocks which are made for vehicles with standard suspensions. The cost of these shocks from most auto parts stores is approximately $58.00 EA. According to AllData the book time for installation should have been .9 hours. So it should have cost about $250.00 to $300.00 for them not $900.00. Not only did Darren put the wrong shocks on my vehicle his negligence made it unsafe for me to continue hauling my trailer. The dash was lit up like a Christmas tree. Traction control, service suspension system, and ABS lights were all on.

On 15 April 2016 the truck was properly repaired with the correct shocks and a new compressor for $927.00

To recap the work that was done on my Yukon was incomplete, I was overcharged and also, Darren's negligence caused an unsafe driving condition. Note the vehicle and trailer were only there for part of 1 day.

When I confronted Quality Auto and Tire on 15 April 2016 the business refused to give me there insurance information for filing a claim. Darren the owner stated that only he could file a claim with his insurance. He did agree to the following in writing:

"Quality Auto will reimburse (my name) $900.00 for rear suspension work and parts, check will be ready on 4/20/16. Check will be certified mail to (my address). Upon receipt of $900.00 check All Liability of Quality Auto will be zero." Signed and dated.

To date I have not received the refund check for the work that Quality Auto and Tire performed on the Yukon.

More alarmingly, The actual total cost of repairs for my vehicle and the trailer was $2,640.00 total of 2 checks one for $2,160.00 and an additional check for $480.00. The $480.00 was for supposed torch work on the leaf spring hold down hardware. I am now being told that the work he did on the trailer suspension with the exception of new tires has to be redone. He installed new Leaf Springs that are the wrong size, and the bolts that go through the ends are the wrong size also. He claimed to install all new hold down hardware for the leaf springs. However, he did not replace all of the hold down hardware. He only replaced part of the hardware and charged me for it anyway along with the supposed torch work. I obtained an estimate on 5 May 2016 of $1,386.09 for repairing the trailer. Due to the incorrect hardware that was installed the trailer may require 2 new axles. The shop that is doing the repair work on the trailer has agreed to fully document the repair process with pictures and a written explanation of why it has to be done again. From Weed CA to Flagstaff AZ is approximately 1,000 miles. That is a very short distance to go and be told that all of the work that you had done was done incorrectly and with the wrong parts!!!!